The Heritage Tourism Ambassador (SGE) will welcome visitors to the John R Park Homestead Conservation Area. While sharing information about local history and heritage with visitors, this position will also undertake data collection and reporting of visitor statistics in support of regional tourism. As a living historical site, this position will assist with developing content and temporary exhibits to share information about natural and human heritage for the museum. The Heritage Tourism Ambassador will assist with heritage programming and special events as well as museum gift shop sales and visitor services. Light cleaning and maintenance of the work area and facilities will be required.
This position is classified as a ‘Special Grant Employee’ as the tasks associated with this position are funded in whole or in part through Federal and Provincial agency funding sources. The period of this contract is May 12, 2025, through September 1, 2025, with possible extension(s) based on funding.
To Apply:
Send your resume and cover letter in one document (either Word or PDF format only) to careers@erca.org by no later than 4:00 pm on March 17, 2025.
Note the title of the position you are applying for in the subject line of your email.
DUTIES AND RESPONSIBILITIES:
Providing exceptional customer service to welcome and orient visitors to the John R. Park Homestead museum and conservation area.
Offer reception duties and regional tourism information in the site’s Heritage Centre
Record and report visitor statistics (#of visitors; etc.).
Facilitate visitor surveys and other metrics initiatives, as coordinated by our regional tourism office (TWEPI).
Assist with the development and installation of 2 temporary exhibits.
Assist with heritage programming and special events.
Assist with museum gift shop sales and visitor services.
Perform light cleaning and maintenance of work area and visitor common areas at the site.
Performs other related duties and responsibilities consistent with the position as required.
MINIMUM QUALIFICATIONS:
Per the Young Canada Works funding program, his position is open to applicants who meet the following eligibility criteria:
are a Canadian citizen or a permanent resident, or have refugee status in Canada (non- Canadians holding temporary work visas or awaiting permanent status are not eligible);
are legally entitled to work in Canada;
are between 16 and 30 years of age at the start of employment;
are willing to commit to the full duration of the work assignment;
will not have another full-time job (over 30 hours a week) during the Young Canada Works (YCW) work assignment;
have been a full-time high school, college, CEGEP or university student (as defined by their educational institution) in the semester preceding the YCW work assignment; and
intend to return to full-time studies in the semester following the YCW work assignment.
Candidates must be registered in the YCW online candidate inventory;
Note: Priority will be given to students who have not previously participated in the YCWHO employment program.
Demonstrated customer service skills and the ability to engage with visitors.
Well-developed written and verbal communications skills. Ability to provide customer service in French or another second language is considered an asset.
Excellent attention to detail, using checklists that are provided.
Ability to work independently and as a member of a team.
Must have transportation to location.
Police Record Check (Vulnerable Sector clearance)
WORKING CONDITIONS:
Typically, 35 hours per week with varied hours scheduled between 10am and 7:30pm to meet JRPH operating needs, including evenings, weekends and holidays. There is no guarantee of full-time hours and this position may be subject to temporary layoffs from time to time and/or alternate work schedules should business interruptions occur.
Hazards and Risks: Primarily working in an office environment with occasional work outdoors in high heat/humidity (some portions of the Homestead are not climate controlled); lifting (up to 25 lbs.), bending, crouching, repetitive actions requiring a high level of attention to detail.
Environmental conditions: Primarily indoors/standard office environment. Occasionally may be required to wear 19th century period costume.
Job Duration: May 12, 2025, through September 1, 2025; 16 weeks x 35 hours per week; (with the possibility of extension of weekend hours into the fall 2025).
Department: Community and Outreach Services
Union Affiliation: None
Job Status: Special Grant Employee*pending confirmation of Grant funding
Hours of Work: Typically, 35 hours per week with some weekend, evening and holiday work approx. May 12, 2025, though September 1, 2025, with potential extension for weekend work after that date.
Posting Added Date: February 26, 2025
Posting Closing Date: March 17, 2025
Posting Closing Time: 4:00 pm
Positions to Fill: One (1)
Progress Status: Receiving Applications
Office Location: 360 Fairview Avenue West, Suite 311, Essex, ON N8M 1Y6
Wage Rate: $17.67 per week
Grade: NBU/Core Skills
Contact: Nicole Kupnicki, Human Resources Manager
This position is funded in part by the Government of Canada through the Young Canada Works program
ERCA is an equal opportunity employer that values diversity and promotes an inclusive workplace.
We thank all applicants in advance, however, only those selected for an interview will be contacted.
Personal information is collected in accordance with the Municipal Freedom of Information & Protection of Privacy Act and will be used for the purpose of this employment opportunity only.
Artificial Intelligence (AI) is not utilized in the recruitment process to sort, screen or assess potential applicants.
We are pleased to accommodate any individual needs under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation throughout the hiring process, please contact HR 519-981-4469 to make your needs known in advance.
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